Last updated: September 4, 2026
Welcome! These Conditions of Use ("Terms") set out the agreement between you and Lulu ("we", "us", "our") when you book a party, browse this website or otherwise use our services. By booking with us or using the site you agree to these Terms. If you do not agree, please do not use our services.
Who we are and what we offer
Lulu is a private kids party venue. Parties take place at our venue at 11909 124th Ave NE, Kirkland, WA 98034. You book the space for an agreed block of time, together with whichever package, decorations and extras you choose. What is included, how long you have the room, and the maximum number of guests are all listed on our website and confirmed in writing when we accept your booking.
How to book
Bookings are made through the form on this website. Send us your preferred date, time and guest count and we will come back to you to confirm whether the slot is free. Sending the form is a request, not a confirmed booking. Your date is held only once we confirm it in writing by e-mail or message. Popular weekend slots go quickly, so please ask as early as you can.
Payment
There is no online payment on this website at present, and we never ask for card details through the booking form. Once your date is confirmed we agree the amount, the payment method and the timing with you directly, and we put it in writing so there are no surprises. Prices are in U.S. dollars. Extra hours, additional guests above the number agreed, and custom add-ons may carry an additional charge, always quoted to you in writing before the party.
Changing or cancelling a booking
- If you cancel: let us know as early as you can. Cancel at least 7 full days before the party and we will refund anything you have already paid, or move your booking to another free date at no extra charge.
- Inside 7 days: the slot has usually been held for you at the expense of other enquiries, so we may keep part of the amount paid. We will always try to reschedule you instead, subject to availability.
- Moving your date: one reschedule is free if you ask at least 7 days ahead and we have a suitable slot.
- If we cancel: in the unlikely event we have to cancel for a reason within our control, you get a full refund of everything paid, or you can choose another date.
- Weather and events outside our control: if severe weather, a utility failure or another event neither of us can control makes it unsafe or impossible to hold the party, we will reschedule it without penalty.
House rules
A few simple rules keep the room safe and the day fun for everyone:
- Please arrive at the start of your slot and be ready to leave at the end of it — another family is usually booked right after you.
- Indoor shoes off in the play areas; socks for everyone, grown-ups included.
- Tell us in advance what food you are bringing. Allergy-safe planning only works if we know beforehand.
- No smoking or vaping anywhere on the premises. Alcohol only if we have agreed it in writing in advance.
- Please do not attach anything to the walls, ceiling or fittings without asking us first.
- Stay within the guest number agreed for your booking — it is set by the room's safe capacity.
- Leave the room broadly as you found it. You are responsible for damage caused by your guests beyond normal wear and tear.
- Anyone unwell with a contagious illness should stay home — talk to us and we will find you another date.
Supervision
Our hosts run the programme, but they are not childcare. A parent, guardian or other responsible adult must be present and supervising the children for the whole time you are in the venue. This one is not negotiable.
Safety, allergies and accessibility
Please tell us in advance about allergies, medical conditions or accessibility needs so we can adapt activities, supplies and the room layout. Our team may pause or stop an activity if it stops being safe. Behaviour that puts people at risk, or harassment of our staff or other guests, is grounds for ending the party without a refund.
Photography and media
We will ask the booking parent before taking any photo or video that we might use on our website or social media, and a "no" changes nothing about your booking. If any guest prefers not to be photographed, tell us and we will keep them out of frame. You can ask us to take down a published image of your child at any time and we will remove it. You are welcome to take your own photos of your own party; please be considerate of other families in the building.
Personal belongings
Please keep an eye on your things. We cannot accept responsibility for personal items lost, damaged or left behind at the venue, though we will always help you look.
Liability
Lulu maintains the venue and its equipment and carries the insurance required for a business of this kind. You remain responsible for supervising your guests and for damage they cause. To the maximum extent allowed by law, Lulu's total liability for any claim arising out of a party is limited to the amount you paid us for that party, and we are not liable for indirect, incidental or consequential damages. Nothing in these Terms limits any liability that cannot lawfully be limited.
Intellectual property
The content of this website — copy, photos, illustrations, artwork and branding — belongs to Lulu or our licensors. Please do not reproduce, resell or use it commercially without our written permission. Personal use, like saving a photo of your own child's party and sharing it with family, is of course welcome.
Third-party services
This website may link to services we do not run (maps, social platforms). We are not responsible for their content or practices, and their own terms and privacy policies apply when you use them.
Governing law
These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in King County, Washington.
Changes to these Terms
We may update these Terms from time to time. When we do, we will change the "Last updated" date above. Continuing to use our services after an update means you accept the new Terms.
Contact us
Questions about your booking or these Terms?
Email: info@lemurlulu.com
Phone: +1 (425) 471-2187
Lulu · 11909 124th Ave NE, Kirkland, WA 98034